Property manager
Reporting defects to your property manager
NewRent editorial team · Last updated 3 October 2026
Report defects in writing, factually and completely – ideally as a PDF with photos. Keep a copy and proof that you sent it.
In writing, not by phone
A phone call is quickly forgotten. A written report clearly shows what you reported and when.
What you can expect
For defects you are not required to fix yourself, the tenant may, among other things, request their removal (Art. 259a CO). Agree on details with the property manager.
Email template
“Dear Sir or Madam, after moving into [address] on [date] I found further defects that are not listed in the handover report. Please find attached the defect report with photos. Kindly take note and repair the defects marked ‘Repair requested’. Kind regards”
Sources
- Swiss Code of Obligations (CO), Art. 253 ff. – tenancy (fedlex.admin.ch)
- Schweizerischer Mieterinnen- und Mieterverband
General information, not legal advice.